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FAQ and Terms and Conditions.

PinkyMinky's Handmade Gift Shop sells item made by artist and crafter Jane Livesey, in West Didsbury, Manchester, UK. I welcome custom and retail orders - please contact me for details.

All PinkyMinky’s toys are thoroughly tested for safety, and comply with The Toy Safety Directive 2009/48/EC. All of PinkyMinky’s toys bear the C E Mark, and are suitable for children of all ages.

Gift Wrapping and Sending

All items come in their own unique box

FAQ

What forms of payment do you accept?

I gladly accept all major credit and debit cards.

Terms and Conditions

Postage

I send items by Royal Mail recorded, so please be aware that a signature will be required to receive your purchase. If you are making a large order, I may use a courier service.

You should receive your order within 5 days of placing your order. Custom and made to order items will take up to 3 weeks. I will let you know how long it will take when you place your order. 

If you require express delivery, please contact me before purchase.

Postage Costs

Post and Packing is 

UK- £4.90, orders with value over £30, £6.95

Everywhere else - £10.50, £5 for additional items

Large orders may cost more - please contact me before purchase to confirm the postage cost.




If An Item Is Lost/Damaged In Transit

Once an item has been posted it is then the responsibility of Royal Mail or the courier service used. I will not take responsibility for these items as it is beyond my control. However I will do my best to help you resolve this, I keep all proof of postage for the items. You can claim for a parcel up to £40 with Royal Mail, I will provide you with the proof of postage if this problem should occur. Please allow a reasonable time from posting of the parcel to arrive as Royal mail state it may take up to 15 working days.


Refund Policy

PinkyMnky has a no quibbles returns policy - you are entitled to cancel your order within 14 days of receiving it, please either email or use the returns form to contact me. If you aren't happy with a product, contact me straight away and we'll work out a solution. If you would like to return an item, write to me to cancel our agreement and send back the undamaged item within 2 weeks of receipt, and it will be replaced or refunded, and the cost of returning items by post will be covered by PinkyMinky, (via Paypal refund). Specially commissioned or damaged items cannot be returned.

Returned items should be sent to:
Jane Livesey

9 Warwick Avenue,West Didsbury, Manchester, M20 2LL

Please contact me with any questions to ensure you are happy with the product before you buy!

Discount Codes

you may apply only one discount code per purchase.